Frequently Asked Questions About Our Terms
If we detect rule violations—such as using multiple accounts, fraud, or exploiting a system error—we may restrict your account, cancel pending withdrawals, or close it entirely. You'll receive notice explaining the violation. You can appeal via our dispute process within 30 days.
We can update the terms, but we give 14 days' notice via email and in-app notification before changes take effect. If a change affects your account rights significantly, you can request account closure before the new terms apply without penalty.
You can close your account anytime through Settings > Account > Close Account. Your data is retained for 7 years for legal compliance. To request deletion of non-essential personal data, contact our support team with your request.
Your account balance and transaction history are protected under our regulatory framework. Deposits and withdrawals are processed through licensed payment partners like DANA, OVO, GoPay and QRIS. We maintain segregated customer funds separate from operational accounts.
Your login is protected by encrypted passwords and two-factor authentication options. If you suspect unauthorized access, change your password immediately and contact live chat. We log all login attempts and activity on your account for your security review.
We handle disputes within our platform—reversed deposits, failed withdrawals, or transaction errors. For issues with your bank or payment provider (DANA, OVO, GoPay, QRIS), contact them directly. We coordinate with them to resolve chargebacks within 30 days.
The same terms apply across all devices and platforms. Your account, deposits, withdrawals and game play rules are identical whether you access luckyslot via browser on desktop or via our mobile app on your phone.
